Delete your account in the app
You can delete your Nest account in the app, or by emailing privacy@sableconnect.app if you can't open it.
A parent can delete their account at any time, straight from Nest:
- Open Nest and tap Settings.
- Scroll to the bottom, to Delete account.
- Tap Delete account and family (or Delete my account if another parent in your family has joined Nest), then tap Delete everything (or Delete my account) to confirm.
It happens straight away and can't be undone.
What is deleted
- If you're the only parent: your account and the whole family: every profile (including family members such as grandparents), your mobile number, every one-to-one chat any of you had (including with friends and parents from other families, so it disappears for them too), the family chat, your family's messages in groups with other families, any chats brought over from WhatsApp, the photos and voice notes in them, call records, and the login on each phone.
- If another parent in your family has joined Nest: your account, your mobile number, your one-to-one chats (for both sides), your messages in the family chat and in groups, and any chats you brought over from WhatsApp. The family, the children and their chats stay with the other parent.
- Removing a child: in Settings, tap Remove next to the child. This deletes the child's profile, their one-to-one chats and their messages in groups.
- Family members, such as grandparents: a parent can tap Remove next to you in Settings. This deletes your profile, your one-to-one chats and your messages. You can also email us (below).
- On a child's or family member's phone: Remove Nest from this phone deletes only that phone's login. The profile and chats stay until a parent removes them, and the parent can link a new phone.
Photo and voice files, and profile and cover photos, are removed from our storage the same night, unless they're held for a report to Nest.
What we keep, and for how long
- Reports to Nest's safety team: the report and the copy of the reported messages are kept for 12 months after the report is closed, or until any referral to the authorities ends.
- Records of our safety team's work (who opened which report, and actions such as removing a parent under a court order): kept for 24 months.
- Beta invite requests made on this website: kept until 12 months after the beta ends, unless you ask us to remove them sooner.
- Backups kept by our providers: deleted information disappears from them automatically, normally within 30 days. Sign-in records (email address, internet address and time) may be kept longer, for security.
Can't open the app?
Email privacy@sableconnect.app with the subject Delete my Nest account. A parent should write from the email address they use for Nest. A family member or child without an email login should tell us their name and their family's name on Nest; we'll confirm with a parent in that family, unless that isn't safe. We'll check that the request is genuine, delete the account and confirm by email within 30 days.
You can also ask us to delete some of your information without deleting your account, the same way. See our privacy notice for everything we hold and why.